- Skype User Manual For Mac Air
- Skype User Manual For Macbook Pro
- Skype User Manual For Mac Windows 10
- Skype User Manual Pdf
- Skype User Manual For Mac
Jul 09, 2014 Now, go ahead and download Skype: For Mac users: Save the Skype file to your computer. Double-click the download file and drag the Skype icon to your Application folder. Then, open Skype from your. Jan 16, 2018 There's no user manual in Skype, however, you may refer to this FAQ article to help you navigating the classic version of Skype for Mac: Finding your way around Skype (Mac) Let me know if you need further assistance. Skype for Business Mac Client doesn't allow Manual Discovery configuration We just downloaded the Skype for Business Mac Client and are unable to Manually enter the internal discovery FQDN. We're using on premise Skype for Business Servers.
-->Introduction
This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.
Procedure
Skype User Manual For Mac Air
Before you troubleshoot
First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.
Note
To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.
Make sure that users follow the correct steps when they sign in to Skype for Business Online
To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:
- Start Lync for Mac.
- Enter your email address, user ID, and password.
- Next to Sign in as, select the presence status that you want to display after you sign in.
- If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.
- To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:
- Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.
- Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:
- Internal server name: sipdir.online.lync.com:443
- External server name: sipdir.online.lync.com:443
- Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication.
If you still can't sign in
The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.
Error | Cause | Type | Resolution |
---|---|---|---|
The service might not be available, or you might not be connected to the Internet. Make sure the server is available. Also, make sure your network connection cable is securely connected. | This issue may occur if Lync can’t detect a suitable Lync Server. | Client | To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section. |
Lync was unable to sign in. Please verify your logon credentials and try again. If the problem continues, please contact your support team. | Various causes. | Client | To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section. |
The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team. | This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters. | User Account | To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section. |
EXC_BAD_ACCESS | This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. | Client | To troubleshoot this issue, see the Lync for Mac crashes, and the user receives an 'EXC_BAD_ACCESS' error or Clear cached data and corrupted certificates in Lync sections. |
Troubleshoot Lync for Mac issues
Use one or more of the following methods, as appropriate for your situation.
Users may be unable to sign in unless they first use an incorrect sign-in address
- Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.NoteWhen you do this, sign-in will fail. This is expected behavior.
- After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.
If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache
To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:
- If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
- If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache
Clear cached data and corrupted certificates in Lync
First, delete the following folders:
- Users/Home Folder/Library/Caches/com.microsoft.Lync
- Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
- Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.
- In the left pane, click login, and then click Certificates.
- In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.Note You may have to unlock your keychain by using your password.
- Close Keychain Access.
- Restart Lync for Mac.
Important
Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:
- Open Keychain Access Preferences, and then click Reset My Default Keychain.
- Open Finder, locate the following folders, and then delete them:/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters
Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters. By default, the password policy in Office 365 restricts passwords to 16 characters or less. Because of the Windows Challenge/Response (NTLM) authentication mechanism in the Mac OS, passwords that are longer than 16 characters aren't recognized correctly, and this causes sign-in to fail.
To work around this issue, the user should change his or her password to be 16 characters or less.
Lync for Mac crashes, and the user receives an 'EXC_BAD_ACCESS' error
This error message usually occurs when Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. This scenario isn't supported in Skype for Business Online. For the best experience, you should use both Skype for Business Online and Exchange Online. However, if that isn't an option, follow these steps as a potential workaround:
- Open Finder, locate the following folder, and then delete it:DocumentsMicrosoft User DataMicrosoft Lync Data
- Start Lync for Mac, and then sign in to Skype for Business Online.
- On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box.Note You must perform step 3 quickly after you sign in.
Collect log files and system information for Lync for Mac issues
To collect log files and system information for Lync for Mac issues, follow these steps:
- Verify the version of the operating system that's used.
- Verify the error message that's returned.
- Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, click to select the Turn on logging for troubleshooting check box.
- Exit Lync for Mac, and then restart Lync for Mac to create a log file.
- Reproduce the issue.
- Turn off logging for troubleshooting. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, clear the Turn on logging for troubleshooting check box.
- Collect the log files for Lync for Mac. To do this, follow these steps:
- On the menu bar in Finder, click Go, and then click Go to Folder.
- In the Go to the folder box, type the path of the logs folder. For example, type /user//library/logs. Then, click Go.Note<Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.
- In the Logs folder, collect the log files.
Uninstall and reinstall Lync for Mac 2011
If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac 2011, and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac 2011, see How to do a clean uninstallation of Lync for Mac 2011.
More Information
If you're using third-party virtualization software for the Mac, it can coincide with various performance-related issues including but not limited to slow desktop sharing, unexpected poor media quality, possible sign-in and Exchange integration issues. In order to continue, Microsoft technical support may have to confirm that the issue occurs on a computer where the third-party virtualization software isn’t present.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Still need help? Go to Microsoft Community.
-->Summary: Skype for Business Server 2019 or Skype for Business Online administrators can use these tables to understand what features are supported on which clients.
Before you deploy or upgrade to Skype for Business Server, check which clients are already in use in your organization. Use the tables below to understand the feature support impact on those clients. This can help you communicate changes to users, pace the roll-out process, and fully understand the benefits of upgrading to the latest client.
Some features available with Skype for Business Server 2019 are not available in Skype for Business Online; see Online or Hybrid user account limitations for specifics. Skype for Business Online Admins may want to refer to Skype for Business Online Service Description for information on the different plans available to them.
The following tables show the features that are available with each client that works with Skype for Business Server 2019 or Skype for Business Online. You may also want to refer to Mobile client feature comparison for Skype for Business for smart phone and tablet client feature comparisons. The Client Access License or User Subscription License your organization purchases will also have an impact on which features are available to your users. Whether you deploy the Full or Basic client to users depends on the license or plan your organization chooses to buy. See the Licensing Guide for more details.
Important
Skype for Business Server 2019 and Skype for Business Online support the following previously released clients: Lync 2013, Skype for Business 2015, and Skype for Business 2016, as well as the Skype for Business 2019 client. For information about these clients when used with other servers, see the Client comparison tables for Lync Server 2013 and Desktop client feature comparison for Skype for Business 2015.
Skype User Manual For Macbook Pro
Note
The Skype for Business Web App browser client and Skype Meetings App Windows 10 app only provide Meetings support. Refer to Plan for Meetings clients (Web App and Meetings App) for more about these clients.
Skype User Manual For Mac Windows 10
Enhanced Presence support
This table covers the Enhanced Presence features that extend beyond a simple indication of whether a user is online, offline, busy, etc.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Publish status | ✔ | ✔ ❶ | ✔ |
View status | ✔ | ✔ | ✔ |
View status notes and Out of Office messages | ✔ | ✔ | ✔ |
Add a custom location | ✔ | ✔ | ✔ |
Add a custom note | ✔ | ✔ | ✔ |
Use a photo from any public site for My Picture (not available in Skype for Business Online) | ✔ | ✔ |
❶ Does not support publishing status based on calendar free/busy information.
Contacts and Contact Groups support
This table covers the features relating to managing IM and Presence contacts.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Pre-populated Contacts list | ✔ | ||
View and Modify Contacts list | ✔ | ✔ | ✔ |
Tag contacts for status change alerts | ✔ | ✔ | ✔ |
Control privacy relationships | ✔ | ✔ | |
Search the corporate address book | ✔ | ✔ | ✔ |
Search Microsoft Outlook contacts | ✔ | ✔ | ✔ |
Manage contact groups | ✔ | ✔ | ✔ |
Expand distribution groups and Office 365 Groups | ✔ | ✔ | ✔ |
Search for Response Groups (not available in Skype for Business Online) | ✔ | ✔ | |
Display recent contacts group | ✔ | ✔ | |
Display current conversations group | ✔ | ✔ | ✔ |
Display alternate contact views (for example, tile) | ✔ | ✔ | ✔ |
Sort contacts by Group, Relationship, or New (people who've added you to their Contacts list) | ✔ | ✔ | |
Sort contacts by Status (availability) | ✔ | ✔ | |
Search and add Exchange contacts | ✔ | ✔ |
IM support
This table covers features related to IM support.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Initiate IM with or email to a contact | ✔ | ✔ | ✔ |
Navigate among multiple IM conversations/Track multiple conversations in a single tabbed window | ✔ | ✔ | ✔ |
Log IM conversations in Outlook | ✔ | ✔ If server-side conversation history is turned on | ✔ |
Check spelling | ✔ | ✔ | |
Skill search (with SharePoint Server integration) (On-premises Skype for Business Server and on-premises SharePoint 2013 are required for skill search.) | ✔ | ✔ | |
Persistent Chat (Group Chat) integration (not available for Skype for Business Online) | ✔ | ✔ | |
Escalate a Persistent Chat room to a Skype for Business Meeting with one click (not available for Skype for Business Online) | ✔ | ✔ | |
Inline pictures of sender and receiver in IM window | ✔ | ✔ | |
Receive ink messages | ✔ | ✔ | |
Set IM messages as high importance | ✔ | ✔ |
Meetings support
This table covers features related to Meetings support.
Note
Skype for Business meeting features aren't available in Skype for Business Online Standalone Plan 1. Plan 1 is being retired.
In Skype-to-Skype sessions, a Skype for Business Online Plan 1 user can participate in desktop sharing and application sharing if they're invited by a user who has access to sharing features.For details, see the Skype for Business Online Service Description.
Feature/capability | Skype for Business 2016 client | Skype for Business on Mac | Skype for Business Web App | Skype for Business 2015 client | Lync 2013 client |
---|---|---|---|---|---|
Add computer audio | ✔ | ✔ | ✔(requires plug-in) | ✔ | ✔ |
Add video | ✔ | ✔ | ✔(requires plug-in) | ✔ | ✔ |
View multiparty video (gallery view) | ✔ | ✔ | ✔ | ✔ | ✔ |
Video-based screen sharing | ✔ | ✔ | ✔ View-only | ||
Use in-meeting presenter controls | ✔ | ✔ | ✔ | ✔ | ✔ |
Access detailed meeting roster | ✔ | ✔ | ✔ | ✔ | ✔ |
Participate in multiparty IM | ✔ | ✔ | ✔ | ✔ | ✔ |
Share the desktop (if enabled) | ✔ | ✔ ❶ | ✔ ❶ (requires plug-in) | ✔ | ✔ |
Share a program (if enabled) | ✔ | View only | ✔(requires plug-in) | ✔ | ✔ |
Add anonymous participants (if enabled) | ✔ | ✔ | ✔ | ✔ | ✔ |
Use dial-in audio meetings ❷ | ✔ | ✔ | ✔ | ✔ | ✔ |
Initiate a Meet Now meeting | ✔ | ✔ | ✔ | ✔ | |
Add and present Microsoft PowerPoint files | ✔ | ❸ Annotations not available | ✔ | ✔ | ✔ |
Navigate Microsoft PowerPoint files | ✔ | ✔ | ✔ | ✔ | ✔ |
Add and edit OneNote meeting notes | ✔ | Edit only (not add) | ✔ | ✔ | |
Use a whiteboard | ✔ | ✔ | ✔ | ✔ | |
Conduct polls | ✔ | ✔ | ✔ | ✔ | |
Upload files to share with others | ✔ | ✔ | ✔ | ✔ | ✔ |
Schedule a meeting or conference | Outlook or Skype for Business Web Scheduler | Outlook or Skype for Business Web Scheduler | Skype for Business Web Scheduler | Outlook or Skype for Business Web Scheduler | Outlook or Lync Web Scheduler |
Q&A Manager | ✔ | ||||
Disable attendee video | ✔ | ✔ | |||
Disable meeting IM | ✔ | ✔ | ✔ | ✔ | |
Mute Audience | ✔ | ✔ | ✔ | ✔ | ✔ |
Make everyone an attendee | ✔ | ✔ | ✔ | ✔ | |
Produce Skype Meeting Broadcast | ✔ | ||||
Delegate can schedule a meeting on behalf of delegator | ✔ | ✔ | ✔ | ||
Synchronize delegates between Skype for Business and Outlook | ✔ | ✔ | ✔ | ||
Set Video Spotlight (lock video) | ✔ | ✔ | ✔ | ✔ | |
Give/Take control of screen sharing | ✔ | ✔ |
❶ Participants can't control desktops that are shared by Skype for Business on Mac, Lync for Mac 2011, or Communicator for Mac 2011 users. Skype for Business on Mac, Lync for Mac 2011 and Communicator for Mac 2011 users can't control desktops shared by Windows users. This also won't work for Skype for Business Web App on Max OSX.
❷ For Skype for Business Online, this feature requires Microsoft PSTN Conferencing, Exchange Unified Messaging, or a third-party audio conferencing provider.
❸ The Lync for Mac 2011 client cannot view Microsoft Office 2013 PowerPoint presentations when they have been shared in a conference by the Skype for Business Web App.
❹ For Skype for Business 2016 apps, you must be using Click-to-Run, build 16.0.4227 or later.
➀ For Skype for Business 2015 apps, you must have the September Update, build 15.0.4747 or later.
Voice (Telephony) support
This table covers features related to voice services support.
Note
Skype for Business Voice (Telephony) features are limited to certain Skype for Business Online subscription plans. For details, see the Skype for Business Online Service Description.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Initiate a call | ✔ | ✔ | ✔ |
Click to call a contact | ✔ | ✔ | ✔ |
Transfer a call | ✔ | ✔ | ✔ |
Manage call forwarding | ✔ | ✔ | ✔ ❶ |
Manage team call settings | ✔ | ✔ ❶ | |
Manage delegates | ✔ | ✔ | ✔ ❶ |
Initiate a call to a Response Group | ✔ | ✔ ❶ | |
Support emergency services (E-911) | ✔ | ✔ | ✔ ❶ |
IM notification to SIP URI(s) for E-911 call | ✔ | ✔ | ✔ |
IM notification to distribution list for E-911 call | ✔ | ✔ | ✔ |
Connect to voice mail, set up or change greeting | ✔ | ✔ | ✔ ❶ |
Missed call notification | ✔ | ✔ | ✔ ❶ |
Make calls on behalf of another contact (manager/delegate scenario) | ✔ | ✔ | ✔ ❶ |
Handle another's calls if configured as a delegate | ✔ | ✔ | ✔ ❶ |
Call park | ✔ | ✔ ❶ | |
Group call pickup | ✔ | ✔ ❶ | |
Location-based routing | ✔ | ✔ | ✔ |
Manage Response Group/Team call group | ✔ | ✔ |
❶ This feature isn't available in Skype for Business Online.
External users support
Skype User Manual Pdf
This table covers features related to support for external users homed on the PSTN.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Initiate IM with a public contact | ✔ | ✔ | ✔ |
Initiate IM with a federated contact | ✔ | ✔ | ✔ |
Conduct two-party or multiparty calls with external users (not available in Skype for Business Online) | ✔ | ✔ | ✔ |
Recording support
This table covers features related to support for recording meetings.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Client-side recording of audio, video, application sharing, desktop sharing, and uploaded content | ✔ ❶ | ✔ ❶ | |
Client-side recording of file transfers, shared OneNote pages, and PowerPoint annotations | ✔ ❷ | ✔ ❷ | |
Select preferred recording resolution | ✔ | ✔ |
❶ Recording is unavailable in certain Skype for Business Online standalone plans. Recording requires full Skype for Business client rights.
❷ Recording of file transfers, shared OneNote pages, and PowerPoint annotations is unavailable in Skype for Business Online.
Modern Authentication
This table covers features requiring support for modern authentication.
Modern authentication also requires a topology described in Skype for Business topologies supported with Modern Authentication.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Modern Authentication | ✔ | ✔ | ✔ |
Multi-factor Authentication | ✔ | ✔ | ✔ |
Cert -Based Authentication | ✔(Domain-joined device only) | ✔ | ✔(Domain-joined device only) |
Kerberos Authentication | ✔ | ✔ |
Skype User Manual For Mac
Archiving, compliance, and logging support
This table covers features related to support for archiving and logging functions.
Feature/capability | Skype for Business 2015, 2016, or 2019 client | Skype for Business on Mac | Lync 2013 client |
---|---|---|---|
Archiving of IM conversations in Outlook Conversation History | ✔ ❶ | ✔ If server-side conversation history is turned on | ✔ ❶ |
Client-side archiving of audio, video, application sharing, desktop sharing, and uploaded content | ✔ ❶ | ✔ ❶ | |
Client-side archiving of file transfers, shared OneNote pages, and PowerPoint annotations (unavailable in Skype for Business Online) | ✔ | ✔ | |
Access sign-in logs from Skype for Business icon in the task bar | ✔ | ✔ |
❶ For Skype for Business Online users, this feature requires Exchange Online and is controlled by the user's Exchange mailbox In-Place Hold attribute.
Client limitations
Basic client limitations
The features below are available using the Full client and are not available with the Basic client:
- Manage team call settings
- Manage delegates
- Make calls on behalf of another contact (manager/delegate scenario)
- Handle another's calls if configured as a delegate
- Manage a high volume of calls
- Initiate a call to a Response Group
- Call park
- Change greeting On off manual air valve.
- Group call pickup
Online or Hybrid user account limitations
User accounts can exist either Online or On-premises, and that will affect the features available to that user. Users with accounts on Skype for Business Online will not have access to the following features, even with the Full client:
- Enhanced Presence: Use a photo from any public site for My Picture
- Contacts: Search for Response Groups
- IM Support: Persistent Chat (Group Chat) integration
- IM Support: Escalate a Persistent Chat room to a Skype for Business Meeting with one click
- External Users: Conduct two-party or multiparty calls with external users